Trail & District Chamber of Commerce Presents
Becoming a Trusted Advisor by Jeff Mowatt
Smart business people know that your options to stand out in the marketplace are limited… cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. The fastest, most cost-effective way to differentiate yourself is to focus on your service. Customer service can no longer be merely average or simply friendly; it needs to be remark-able. That means you and your team members need to be seen as Trusted Advisors. Here’s your opportunity to make that happen for your team…
About this half day seminar
Some people claim that taking customer service to the next level is complex. Jeff Mowatt disagrees. That’s why he calls his approach, Influence with Ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including:
- Strengthen customer loyalty
- Reduce conflicts with customers and co-workers
- Recharge customer service teamwork
Whether you and your team members communicate with customers or co-workers, these strategies will change the way people view you and your organization.
When: May 5th 2015 (morning & afternoon sessions)
Seminar times:
Morning session: Check-in: 8:30am-9:00. Program starts: 9:00am-12:00 Noon
OR
Afternoon session: Check-in: 1:00pm-1:30pm. Program starts: 1:30pm-4:30pm
Registration:
Standard (at the door or up to 6 days prior to seminar date) $227
Advance rate (1-4 weeks prior to the seminar date) $157
Early-bird (one month or more prior to seminar date) $147
Enrolment is limited. To guarantee your seating register today by calling us at 1-800-JMowatt (566-9288)
Click here to continue reading and to register
